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Privacy and Cookie Policy
This privacy policy sets out how this website (hereafter "TRUCKY.SHOP") uses and protects any information that you give TRUCKY.SHOP while using this website. TRUCKY.SHOP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. TRUCKY.SHOP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Last Updated: June 10, 2025
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- Payment information (processed securely by third-party payment providers, not stored by TRUCKY.SHOP)
- Technical data such as IP address, browser type, operating system
For the exhaustive list of cookies we collect see the List of cookies we collect section.
How we use the information we gather (Purpose and Lawful Basis for Processing - GDPR)
We require this information to understand your needs and provide you with a better service. We process your personal data based on the following lawful bases under GDPR:
- Performance of a contract: To process your orders, manage your account, and provide customer support related to your purchases.
- Legitimate interests:
- Internal record keeping.
- To improve our products and services.
- To customize the website according to your interests.
- For market research purposes, to contact you by email, phone, or mail.
- To ensure the security of our website and prevent fraud.
- Consent:
- We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address which you have provided, but only if you have explicitly opted in to receive such communications. You can withdraw your consent at any time.
- Legal Obligation: To comply with legal obligations, such as tax laws or consumer protection laws.
Who we share your data with
We may share your personal data with the following categories of recipients:
- Payment service providers: To process your payments securely.
- Shipping and delivery partners: To deliver your orders.
- IT and system administration service providers: To maintain and support our website and IT infrastructure.
- Marketing and analytics service providers: To help us understand website usage and for marketing purposes (with your consent where required).
- Law enforcement or regulatory authorities: If required by law or in response to a valid legal request.
We ensure that all third parties we work with respect the security of your personal data and treat it in accordance with the law. We only allow them to process your personal data for specified purposes and in accordance with our instructions.
International Data Transfers
We primarily store and process your personal data within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we will ensure that an adequate level of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission, or by ensuring the recipient is certified under an appropriate framework (e.g., EU-US Data Privacy Framework).
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, sensitivity, potential risk of harm, the processing purposes, and applicable legal requirements.
Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights:
- Right to access – You can request copies of your personal data.
- Right to rectification – You can request correction of inaccurate or incomplete data.
- Right to erasure ("Right to be Forgotten") – Under certain conditions, you can request erasure of your data.
- Right to restrict processing – You can request we limit how we use your data.
- Right to object – You can object to data processing under specific conditions.
- Right to data portability – You can request transfer of your data to another organization or to yourself.
- Right to withdraw consent – You may withdraw your consent at any time.
If you make a request, we have one month to respond. Contact us at raul.balasa@trucky.ro or +40 771 206 171.
Complaints
If you have concerns, contact us at raul.balasa@trucky.ro. You may also lodge a complaint with ANSPDCP (Romania) or your local authority.
ANSPDCP Contact Details:
B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, 010336 Bucharest, Romania
Phone: +40.318.059.211 / +40.318.059.212
Email: anspdcp@dataprotection.ro
Website: www.dataprotection.ro
Security
We are committed to keeping your data secure with appropriate technical and organizational measures.
How we use cookies
Cookies help us analyze traffic and personalize user experience. They do not give access to your device or any information other than what you choose to share.
To manage cookie preferences, see our Cookie Policy.
Links to other websites
Our site may contain links to external websites. We are not responsible for their content or privacy practices.
Controlling your personal information
You may restrict the collection or use of your personal data:
- Look for checkboxes to opt out of direct marketing.
- You may change preferences anytime via Contact Us.
We do not sell or lease your personal data without consent unless required by law.
To access your data or correct inaccuracies, please contact us.
List of cookies we collect
The table below lists the cookies we collect:
| Cookie Name | Description | Purpose | Type | Duration |
|---|---|---|---|---|
| FORM_KEY | Anti-forgery token | Security | Session | Session |
| PHPSESSID | Session ID | Session Management | Session | Session |
| GUEST-VIEW | Guest order tracking | Functionality | Persistent | 30 days |
